Vault Club

Privacy Statement and Policy for Vault Club

Introduction and Scope

Vault Club ("The Club," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect the personal data of our members and prospective members ("Members" or "you").

By applying for or accepting membership with The Club, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide our exclusive services and manage your membership effectively.

  • Identification Data: Name, date of birth, photo for member ID, gender.
  • Contact Information: Mailing address, email address, phone numbers.
  • Membership & Financial Data: Application details, membership level, payment information (e.g., credit card details, securely handled by a third-party processor), billing history, joining date, and membership status.
  • Golf & Usage Data: Handicap information, tee time bookings, tournament participation, club usage (e.g., pro shop, restaurant charges).
  • Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, operating system and platform on devices used to access our website or app.
  • Communication Data: Your preferences in receiving marketing from us and your communication preferences.
  • Sensitive Data: Health information related to mobility or dietary needs (collected only with explicit consent and used solely for accommodation).

2. How We Collect Your Information

We use different methods to collect data from and about you, including:

  • Direct Interactions: You provide data directly when you apply for membership, register for events, book services, or communicate with us via email or phone.
  • Automated Technologies: As you interact with our website or club app, we may automatically collect Technical Data about your equipment and browsing actions using cookies and other similar technologies.
  • Third Parties: We may receive personal data about you from third-party services, such as background check agencies (if applicable and legally permitted) or payment processors.

3. How We Use Your Information

Membership Management

Processing applications, managing dues, confirming identity, and maintaining the club register.

Service Provision

Booking tee times, scheduling lessons, processing purchases, and coordinating club events/tournaments.

Communication

Sending essential service announcements, policy updates, and responding to your inquiries.

Marketing

Sending newsletters, promotions about club events, and exclusive offers (you can opt-out at any time).

Security and Safety

Monitoring and securing club premises, ensuring member safety, and preventing fraud.

Improvements

Analyzing usage data to improve our services, facilities, and website functionality.

4. Disclosure of Your Personal Data

We may share your personal data with the following parties:

  • Internal Club Personnel: Staff and volunteers who require access to provide services or manage the club.
  • Service Providers: Third parties who provide services on our behalf, such as payment processing, IT support, hosting, and professional services (e.g., accountants, lawyers). These parties are required to keep your information confidential.
  • Legal/Regulatory Bodies: When required by law or in good faith belief that such action is necessary to comply with legal obligations or protect our rights.
  • Other Members (limited): With your consent, we may include your name and contact information in a secure, members-only directory.

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, we retain your data for the duration of your membership plus a period required by law after you terminate your membership.

7. Your Legal Rights

Depending on where you reside, you may have specific rights regarding your personal data, including the right to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion of your data (subject to legal obligations).
  • Object to the processing of your data.
  • Withdraw consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact the Data Protection Officer listed below.

8. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact our:

Data Protection Officer (DPO)

  • Name: Dylan Gates
  • Address: 11848 kiowa ave, Los Angeles, CA 90049, USA
  • Email: [email protected]